San Francisco Symphony - Visitor Frequently Ask Questions

FAQ: Visitors

Security and Privacy

Is the SF Symphony website secure?

Yes, the Symphony uses SSL (Secure Sockets Layer) protocol to encrypt the information entered on your order form prior to transmission over the internet. SSL is the industry standard for secure commerce transactions. You can place your online order securely provided you are using an SSL-compliant browser, such as Internet Explorer, Firefox, Safari, or Chrome.

How do you use my personal information?

Your privacy is important to the San Francisco Symphony. Read our privacy policy to learn more about our privacy practices.

Patrons with Disabilities

What are your services for patrons with disabilities?

Wheelchair accessible seating is available at Davies Symphony Hall and may be ordered online, in person, or by phone. For assistance, please contact Patron Services at 415.864.6000.
Assistive Listening Devices: Sennheiser listening devices for the hearing-impaired are available at the Davies Symphony Hall coat check room, Box Office entrance. Headsets are free of charge

Bag and Oversized Objects Policy

War Memorial and Performing Arts Center Bag Policy: All bags are subject to search upon arrival. Currently, clear bags are not required. Patrons may bring bags into the auditorium, but they must fit under the seat or on the patron’s lap (approximately 14x14x6). Patrons with large items, inclusive of, but not limited to large backpacks, luggage, shopping bags, signs and other large packages that will not fit comfortably at the seat will be asked to check those items at coat check.

The San Francisco Symphony does not allow signs to be displayed inside of Davies Symphony Hall.

Camera Policy

Professional photography for personal purposes is not permitted at our performances. Photographers on assignment from a media outlet can request press credentials by contacting [email protected]. Media requests are assessed on a case-by-case basis.

Lost and Found

What if I left one of my belongings in Davies Symphony Hall?
Email [email protected] or visit sfwmpac.org/lost-found for more information.

Purchasing Tickets

Can I bring my children to the concerts?
To ensure an enjoyable and relaxed experience for everyone, we recommend that children be at least 8 years old to attend our regular orchestral programs and at least 5 years old to enjoy our family-friendly programs, including select film showings. Please note that we do not allow children under 3 at any performance, except for our Music for Families, Deck the Hall, and Día de los Muertos programs.

Everyone entering Davies Symphony Hall, regardless of age, must have a ticket. Children under the age of 12 must be seated with an accompanying adult. No lap sitting is permitted anywhere in the auditorium.

Which credit cards can I use to make a ticket purchase?
The Symphony accepts Visa, MasterCard, Discover, and American Express.

How soon will I receive my tickets?
E-Tickets are immediately available in your account.

What if a concert is sold out?
We recommend you check back again, as tickets often become available just before the concert.

Why is there a time limit for purchasing tickets online?
When you shop for tickets, you are “holding” real inventory. No one else can purchase those tickets unless you release them. To be fair, we’ve implemented a time limit during the checkout process. If you exceed the time on the page, the tickets you are holding are released for others to purchase.

What if I’m having problems purchasing tickets online?
Let us assist you: 415.864.6000 or [email protected]..

What is your refund policy?
All ticket sales are final and there are no refunds. See below for ticket donation and exchange options.

Lost Tickets, Donations, Ticket Exchanges

What do I do if I lose my tickets?
You can receive replacement tickets by calling 415.864.6000 or by visiting https://www.sfsymphony.org/My-Account to convert to or re-issue e-Tickets.

How can I donate my tickets if I can’t attend a performance?
Donate your tickets by calling 415.864.6000 up to one hour prior to the performance. The total ticket value is tax deductible to the extent permitted by law. If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.

How can I exchange my tickets if I can’t attend a performance?
For your convenience, we offer ticket and parking voucher exchanges for most Davies Symphony Hall concerts, subject to availability. We encourage you to exchange your tickets as early as possible. Exchanges must be received by Patron Services 24 hours in advance of the performance date. (See details below.)

PATRON SERVICES
phone: 415.864.6000
fax: 415.554.0108
mail: Patron Services, Davies Symphony Hall, 201 Van Ness Ave., San Francisco, CA 94102

IF EXCHANGING BY MAIL
Please include a note with the date, time, location, and the number of tickets you are exchanging and the desired date, time, and location that you want to exchange them for. Include at least two choices of alternate performance dates and sections. Include a name, patron number, daytime phone number, and credit card number (Visa, MasterCard, or Discover) with expiration date.

TICKET EXCHANGE

Exchanges are free to all ticket buyers*.
Exchange requests for a higher-priced performance or section will be charged the difference.
Exchange requests for a lower-priced performance or section will be considered a donation or can be applied to additional ticket purchases in the same transaction.
All other exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.

E-Ticket Questions

E-Tickets are digital tickets accessible via your mobile device or computer. E-Tickets replace our previous print-at-home ticket option.

When purchasing tickets (whether online, on the phone, or in person at our Box Office), e-Tickets can be selected as the delivery option. The digital tickets reside in your SFSymphony.org account.

Once logged in to your SFSymphony.org account, you can manage your tickets (including parking) from your phone, tablet, or computer:

Display your e-Ticket digital barcode from your mobile device for entry
Print your tickets (strongly encouraged for parking voucher) for entry
Forward tickets to a friend
Donate your ticket(s)

As you arrive, we kindly ask you to have your e-Ticket barcode displayed on your screen or printed out, ready for our ushers to scan.

I didn’t receive my tickets. What should I do?
When you choose e-Ticket as your delivery option, you will not receive an email with your tickets; we no longer attach tickets to an email as a PDF file. Log in to your SFSymphony.org account to access your tickets under Upcoming Events here.

What are the benefits of e-Tickets?
You do not need to wait in line at Will Call. You can choose to either print your e-Ticket from your SFSymphony.org account or have it digitally scanned from your mobile device.

Prepaid parking is now available via e-Ticket. We strongly encourage you to print your parking e-Ticket for a smoother transaction at the Performing Arts Garage.
You have the option to forward e-Tickets to friends from your account or donate your tickets if you are unable to attend your planned event.
You can convert any existing paper tickets to e-Tickets in your SFSymphony.org account.

Please follow these steps to access your e-Tickets before you arrive:

View tickets under Upcoming Events in your SFSymphony.org account from your computer:

You can convert any existing paper tickets to e-Tickets by selecting CONVERT TO e-TICKET (once you convert to e-Ticket, your previously printed tickets are no longer valid).

Code of Conduct

San Francisco Symphony Patron Code of Conduct